{"id":1465,"date":"2026-06-11T09:45:20","date_gmt":"2026-06-11T09:45:20","guid":{"rendered":"https:\/\/tokatyapragi.com.tr\/?page_id=1465"},"modified":"2026-06-11T09:45:23","modified_gmt":"2026-06-11T09:45:23","slug":"iade-ve-odeme-politikasi","status":"publish","type":"page","link":"https:\/\/tokatyapragi.com.tr\/en\/iade-ve-odeme-politikasi\/","title":{"rendered":"\u0130ade ve \u00d6deme Politikas\u0131"},"content":{"rendered":"<p class=\"wp-block-wd-paragraph wd-21d28757\"><strong>Son G\u00fcncelleme Tarihi:<\/strong> 11 Haziran 2026<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-766e2906\"><strong>tokatyapragi.com.tr<\/strong> \u00fczerinden ger\u00e7ekle\u015ftirece\u011finiz perakende ve toptan al\u0131\u015fveri\u015flerinizde, en g\u00fcvenilir \u00f6deme altyap\u0131lar\u0131n\u0131 kullan\u0131yor ve yasal mevzuatlara uygun, \u015feffaf bir iade s\u00fcreci sunuyoruz. M\u00fc\u015fteri memnuniyeti \u00f6nceli\u011fimiz olmakla birlikte, sat\u0131\u015f\u0131 yap\u0131lan \u00fcr\u00fcnlerin &#8220;g\u0131da&#8221; kategorisinde olmas\u0131 sebebiyle yasal olarak belirlenen baz\u0131 iade ve de\u011fi\u015fim kurallar\u0131 bulunmaktad\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-5a176e5e\">1. \u00d6deme Politikas\u0131<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-bde338d3\">Sitemizden yapaca\u011f\u0131n\u0131z al\u0131\u015fveri\u015flerde i\u015flemlerinizin g\u00fcvenli\u011fi 256-bit SSL \u015fifreleme teknolojisi ile sa\u011flanmaktad\u0131r. M\u00fc\u015fterilerimize a\u015fa\u011f\u0131daki \u00f6deme y\u00f6ntemlerini sunmaktay\u0131z:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kredi Kart\u0131 ve Banka Kart\u0131:<\/strong> T\u00fcm bankalar\u0131n Visa, MasterCard ve Troy logolu kredi\/banka kartlar\u0131 ile g\u00fcvenle tek \u00e7ekim veya taksitli \u00f6deme yapabilirsiniz. Kart bilgileriniz kesinlikle sunucular\u0131m\u0131zda saklanmaz.<\/li>\n\n\n\n<li><strong>Havale \/ EFT ile \u00d6deme:<\/strong> \u00d6zellikle toptan (B2B) al\u0131mlar\u0131n\u0131zda veya tercih etmeniz durumunda kurumsal banka hesaplar\u0131m\u0131za Havale\/EFT yapabilirsiniz. Sipari\u015finizin onaylanmas\u0131 i\u00e7in \u00f6deme a\u00e7\u0131klamas\u0131na &#8220;Sipari\u015f Numaran\u0131z\u0131&#8221; yazman\u0131z gerekmektedir. \u00d6demesi 1 (bir) i\u015f g\u00fcn\u00fc i\u00e7erisinde taraf\u0131m\u0131za ula\u015fmayan sipari\u015fler otomatik olarak iptal edilir.<\/li>\n\n\n\n<li><strong>Toptan (B2B) \u00d6demeleri:<\/strong> 10 KG&#8217;l\u0131k salamura kova gibi i\u015fletmelere y\u00f6nelik y\u00fcksek hacimli sipari\u015flerinizde, firmam\u0131za \u00f6zel tan\u0131mlanm\u0131\u015f ticari \u00f6deme ko\u015fullar\u0131 ve vade se\u00e7enekleri i\u00e7in M\u00fc\u015fteri Hizmetlerimizle ileti\u015fime ge\u00e7ebilirsiniz.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-d81789be\">2. \u0130ade ve Cayma Hakk\u0131 Ko\u015fullar\u0131<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b1c6e2e5\">Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi uyar\u0131nca, ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f, son kullanma tarihi ge\u00e7me ihtimali olan ve \u00e7abuk bozulabilen <strong>g\u0131da \u00fcr\u00fcnlerinde cayma hakk\u0131 (sebepsiz iade) bulunmamaktad\u0131r.<\/strong> \u00dcr\u00fcnlerimizin do\u011fas\u0131 gere\u011fi iade ko\u015fullar\u0131m\u0131z \u00fcr\u00fcn gruplar\u0131na g\u00f6re farkl\u0131l\u0131k g\u00f6sterir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dondurulmu\u015f \u00dcr\u00fcnler (-18\u00b0C Haz\u0131r Yaprak Sarma):<\/strong> So\u011fuk zincir gerektiren bu \u00fcr\u00fcnler, kargodan teslim al\u0131nd\u0131ktan sonra veya kargo s\u00fcrecinde m\u00fc\u015fteriden kaynakl\u0131 gecikmelerde so\u011fuk zincirin k\u0131r\u0131lmas\u0131 riski ta\u015f\u0131d\u0131\u011f\u0131ndan <strong>kesinlikle iade edilemez.<\/strong><\/li>\n\n\n\n<li><strong>Pet ve Vakumlu \u00dcr\u00fcnler:<\/strong> Pet \u015fi\u015fe salamura yapraklar ve vakumlu ambalajl\u0131 \u00fcr\u00fcnler, ancak <strong>emniyet band\u0131 kopar\u0131lmam\u0131\u015f, vakumu bozulmam\u0131\u015f, tekrar sat\u0131labilirli\u011fi zedelenmemi\u015f<\/strong> olmas\u0131 \u015fart\u0131yla teslim tarihinden itibaren 14 g\u00fcn i\u00e7inde iade edilebilir.<\/li>\n\n\n\n<li><strong>Toptan Sipari\u015f \u0130adeleri:<\/strong> \u0130\u015fletmeler ad\u0131na (faturas\u0131 kurumsal kesilmi\u015f) yap\u0131lan B2B al\u0131mlarda, \u00fcr\u00fcnler yaln\u0131zca ay\u0131pl\u0131\/kusurlu olmas\u0131 durumunda, iade faturas\u0131 kesilerek iade edilebilir. Keyfi cayma hakk\u0131 kurumsal al\u0131mlarda ge\u00e7erli de\u011fildir.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-b8c81719\">3. Kusurlu, Hasarl\u0131 veya Yanl\u0131\u015f \u00dcr\u00fcn \u0130adesi<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ce25c780\">\u00dcretim s\u00fcre\u00e7lerimizde ve paketlemede en y\u00fcksek standartlar\u0131 uygulamam\u0131za ra\u011fmen, ta\u015f\u0131ma esnas\u0131nda olu\u015fabilecek sorunlara kar\u015f\u0131 \u015fu ad\u0131mlar\u0131 izlemeniz gerekmektedir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sipari\u015finiz kargo g\u00f6revlisi taraf\u0131ndan size teslim edilirken paketi mutlaka kontrol ediniz.<\/li>\n\n\n\n<li>Kolide ezilme, y\u0131rt\u0131lma, akma veya pet \u015fi\u015felerde patlama gibi bir hasar tespit ederseniz, paketi teslim almayarak kargo g\u00f6revlisine <strong>&#8220;Hasar Tespit Tutana\u011f\u0131&#8221;<\/strong> tutturunuz.<\/li>\n\n\n\n<li>Tutana\u011f\u0131 tutturduktan sonra hasarl\u0131 \u00fcr\u00fcnlerin foto\u011fraflar\u0131n\u0131 \u00e7ekerek 24 saat i\u00e7erisinde <strong>0552 343 66 96<\/strong> numaral\u0131 WhatsApp destek hatt\u0131m\u0131za veya ileti\u015fim e-posta adresimize iletiniz.<\/li>\n\n\n\n<li>Taraf\u0131m\u0131za ula\u015fan yanl\u0131\u015f (farkl\u0131 gramaj, farkl\u0131 \u00fcr\u00fcn) veya \u00fcretim hatal\u0131 (bozuk vakum vb.) \u00fcr\u00fcnler i\u00e7in iade veya de\u011fi\u015fim kargo masraflar\u0131 tamamen \u015firketimize aittir.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-802bb570\">4. \u0130ade S\u00fcreci ve Geri \u00d6demeler<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0130ade \u015fartlar\u0131na uygun olan \u00fcr\u00fcnler, anla\u015fmal\u0131 oldu\u011fumuz kargo firmas\u0131 (m\u00fc\u015fteri hizmetlerimizden kargo iade kodu talep edilmelidir) arac\u0131l\u0131\u011f\u0131yla g\u00f6nderilmelidir. Farkl\u0131 kargo firmalar\u0131yla kar\u015f\u0131 \u00f6demeli g\u00f6nderilen iadeler teslim al\u0131nmayacakt\u0131r.<\/li>\n\n\n\n<li>Keyfi iadelerde (ambalaj\u0131 a\u00e7\u0131lmam\u0131\u015f, bozulmayan gruptaki \u00fcr\u00fcnler i\u00e7in) iade kargo bedeli Al\u0131c\u0131&#8217;ya aittir. Kusurlu\/hasarl\u0131 \u00fcr\u00fcnlerde kargo bedeli Sat\u0131c\u0131&#8217;ya aittir.<\/li>\n\n\n\n<li>\u0130ade edilen \u00fcr\u00fcnler tesisimize ula\u015ft\u0131ktan sonra kalite kontrol ekibimiz taraf\u0131ndan incelenir. \u0130ade onay\u0131 al\u0131nd\u0131ktan sonraki <strong>3 ila 7 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7erisinde iade tutar\u0131, al\u0131\u015fveri\u015fte kulland\u0131\u011f\u0131n\u0131z \u00f6deme y\u00f6ntemine (Kredi Kart\u0131 veya IBAN) sad\u0131k kal\u0131narak taraf\u0131n\u0131za yans\u0131t\u0131l\u0131r. Kredi kart\u0131 iadelerinin ekstrenize yans\u0131mas\u0131 bankan\u0131za ba\u011fl\u0131 olarak ek s\u00fcreler alabilir.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-0c590ed5\">5. \u0130leti\u015fim<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fb801221\">\u0130ade ve \u00f6deme s\u00fcre\u00e7leriyle ilgili her t\u00fcrl\u00fc destek talebiniz i\u00e7in mesai saatleri i\u00e7erisinde bizimle ileti\u015fime ge\u00e7ebilirsiniz:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp Destek Hatt\u0131:<\/strong> 0552 343 66 96<\/li>\n\n\n\n<li><strong>Web Sitesi<\/strong>: <a href=\"https:\/\/tokatyapragi.com.tr\/en\/\">www.tokatyapragi.com.tr<\/a><\/li>\n\n\n\n<li><strong>Fabrika Adresi:<\/strong> Organize Sanayi B\u00f6lgesi D:9, Erbaa \/ Tokat, T\u00fcrkiye<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1465","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tokatyapragi.com.tr\/en\/wp-json\/wp\/v2\/pages\/1465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tokatyapragi.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tokatyapragi.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tokatyapragi.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tokatyapragi.com.tr\/en\/wp-json\/wp\/v2\/comments?post=1465"}],"version-history":[{"count":1,"href":"https:\/\/tokatyapragi.com.tr\/en\/wp-json\/wp\/v2\/pages\/1465\/revisions"}],"predecessor-version":[{"id":1468,"href":"https:\/\/tokatyapragi.com.tr\/en\/wp-json\/wp\/v2\/pages\/1465\/revisions\/1468"}],"wp:attachment":[{"href":"https:\/\/tokatyapragi.com.tr\/en\/wp-json\/wp\/v2\/media?parent=1465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}